We're based in a warehouse with an office above on the Northern Beaches of Sydney (not too far from famous Manly Beach). We get a lovely sea-breeze when the wind is in the right direction, and so it's understandable we have a yachting company in the warehouse next door.
We are not ASOS or Amazon, so our items might take a little longer to get to you, but they are processed and packed in our warehouse by a smiling team of real people with friends, hobbies, interests and families.
We use Australia Post for most of our parcel delivery. While delivery is free for orders within Australia, we do charge for overseas shipping.
We do try to offer a balance between cost of shipping and time taken to ship so that we can offer an affordable price sent in a reasonable time.
Sydney to UK: Australia Post says 6-8 business days. Our experience 14-21 days.
Cost to send one NewbieLove to UK = $A20 (approx 10.90 GBP)
Sydney to USA: Australia Post says 5-6 business days. Our experience 5-10 days.
Cost to send one NewbieLove to USA = $A10 (approx 7.75 US dollars)
Sydney to NZ: 5-6 business days. $NZ10
Sydney to other countries: TBC but allow up to $A20 shipping fees and around 14 days.
RETURNS (FAULTY OR ERROR): In the unfortunate event that your Newbie Love is faulty or there has been an error in your order, we apologise sincerely and ask that you please email our Customer Service department.
Please include proof of purchase and any photos of the faulty item for a quicker resolution. You are also welcome to call us +61 2 99050199 (Australian Eastern Standard Time - Sydney).
RETURNS (CHANGE OF MIND) We dearly want you to be happy with your Newbie Love, and so we understand you may like to exchange for another colour or style. While we can do this (less easily for overseas customers, but we'll help you out), we need to let you know that we do not refund for change of mind.
If you would like to exchange, please send back product in saleable condition within 4 weeks of receiving your Newbie Love. Product must be in their original packaging, be clean, unused and undamaged. We will need proof of purchase. Please allow up to 5 working days after we have received your return for your exchange to be resent out to you. You will pay return postage.
Again, you are welcome to email us at sales (at) fertilemind.com.au or call us +61 2 99050199.
From the Newbie Love team here in Sydney, we wish you all the best for enjoying the fleeting and precious months with your Newbie.